Customer Service

Customer Service

  • Shipping & Delivery

    For Shipments to Alaska, Puerto Rico, Virgin Inland and Hawaii please email or call us for shipping prices. Items that include Shipping does not pertain Alaska, Puerto Rico, Virgin Inland and Hawaii.

    We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day.

    Items that are available for immediate delivery will usually ship within 24 hours. These items are usually shipped the same day the order is placed if we receive the order by 9:00 am Central Time, also are subject to a successful payment delivery. The warehouse shipping cut off time is 11:00am CST;If the order is received after 11:00am Central Time, your order will usually be shipped the following business day. Remember that Saturday and Sunday are not considered business days and no packages will be shipped on these days.

  • Privacy & Security

    Your privacy is important to Kids ATV Parts; This privacy statement provides information about the personal information that Kids ATV Parts collects, and the ways in which Kids ATV Parts uses that personal information.

    For detailed information, you can view the full statement at our Privacy Policy page.

  • Returns & Replacements

    Kids ATV Parts attempts every effort to ensure that products are completely functional and free of any damage before shipment from our warehouse. We strongly suggest our customers to inspect your new product immediately upon receipt. If the item is damaged during the shipping, you must contact our Customer Service Department at within 24 hours of delivery, and we will provide you with free replacements parts within the warranty period. However, original shipping and handling are not refundable! Customers are responsible for the returning shipping cost.

    If you are returning the product, you must read the following terms thoroughly! Only after an inspection of returning product, a refund will be issued within 2-3 business days. You must meet all the following terms to qualify for a refund.

    • The products must be returned in unused and resalable condition in its original packaging. A copy of your original invoice and a valid RMA number must be included in a return shipment.
    • All packaging materials, instruction sheets and/or instruction manuals must be returned.
    • All manuals must be unmarked.

    Detailed info is available at our Shipping & Return page

  • Ordering

    Ordering from Kids ATV Parts is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button under that product's price label. You can check the contents of your shopping cart at any time at the right side of each page. If you decide to remove an item from your cart, just click the "x" to the right corner of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at theright of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal.

  • Payment, Pricing & Promotions

    Kids ATV Parts offers an online payment service for the convenience of our customers. This service can be used to pay by credit card and PayPal.

    Promotions and new products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.

    You can see the price under each product, and you can also compare similar or different products by simply clicking the button "Add to Compare" under each product.

  • Viewing Orders

    You can login to your account to view your order status and purchase history. Once you have completed your order, you will receive a confirmation email with your order number. You can always contact us if you have any concerns about your orders.

  • Updating Account Information

    You can help us provide the very best in customer service by making sure we have up-to-date, accurate information on file. Providing your correct personal information to us is vital to reaching you timely, which saves you and our employees time.